Pretech Warranty
Solutions
Explore Pretech’s one-year limited warranty, with options to extend up to 3 years. We offer customizable warranty plans and recommended approaches for complex shipping and global regions.”
Our Warranty
· Pretech offers a one-year limited warranty as standard. · Warranty can be extended to 2 or 3 years for an additional fee.
· Pretech offers customized warranty solutions tailored to the needs of individual customers.
· Pretech offers customized warranty solutions tailored to the needs of individual customers.
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Standard Warranty· Pretech offers a one-year limited warranty as standard.<br>· Warranty can be extended to 2 or 3 years for an additional fee. -
Customized Warranty PlansPretech offers customized warranty solutions tailored to the needs of individual customers.
Recommended Warranty Approaches
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Countries with High Shipping Costs and Complex Customs:Countries with High Shipping Costs and Complex Customs:<br/> Whole spare unit provided for fast replacement, along with spare parts, and technical guidance is offered to support local repairs.
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North America, Europe, Japan, South Koreaand others:Whole spare unit provided for fast replacement, along with spare parts, technical support for local repairs, and centralized return for non-repairable units up to twice a year.
FAQs
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What warranty does Pretech provide for products?Pretech offers a standard one-year limited warranty for all products and a 3-month warranty for accessories. Warranty extensions to 2 or 3 years are available for an additional fee.
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When does the warranty period begin?The warranty period starts from the date the pretech product arrives at the customer’s location, or 13 months from the factory shipment date (including one month for logistics), whichever comes first.
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What is the procedure if I need warranty service?You must promptly notify Pretech by email, submit a Service Claim Form detailing the issue, and provide necessary documentation, including photos or videos of the defective product.
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What information is required in the Service Claim Form?Include the contract or order number, pretech product model and serial number, detailed description of the issue, usage scenario, visual evidence (photos/videos), and specific after-sales service requirements.
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How often can I submit collective warranty claims?Pretech accepts two collective after-sales service claims per year, typically once every six months.
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What situations are excluded from warranty coverage?1) Issues from customer-developed or third-party software.
2) Issues from custom software that Pretech cannot field-test.
3) Problems arising from non-approved accessories.
4) Damages due to improper product use or storage.
5) Issues from failure to periodically activate batteries in unsold products every 6 months. -
What warranty approaches does Pretech recommend for regions with high shipping costs and complex customs?Provide a whole spare unit for quick replacement, along with spare parts and technical guidance for local repairs.
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What warranty approaches are recommended for North America, Europe, Japan, and South Korea?Whole spare units for fast replacement, spare parts, local technical support, and centralized return for non-repairable units twice a year.
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Who covers shipping and customs costs during warranty returns?Within warranty:
1) Customers cover shipping to Pretech; Pretech covers return shipping.
2) Shared responsibility for customs clearance. -
How are costs handled for different hardware defect rates?1) Under 6%: Standard free repair; logistics costs shared.
2) 6%-10%: Pretech replaces defective units; logistics costs shared.
3) 10%-20%: Pretech replaces defective units, covering all logistics and customs clearance costs.
4) Over 20%: Pretech manages full batch return and covers all associated costs. -
What happens if our product is out of warranty?Pretech will provide a repair/replacement quotation. Once payment is received, repairs or replacements will be shipped.
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Who bears costs for out-of-warranty repairs?Customers bear shipping, insurance, and customs clearance costs for both sending and receiving products.
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Can I request operating system upgrades as part of the warranty service?Cross-version upgrades (e.g., Android 15 to Android 16) are not covered and require separate negotiation.
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What should I do before shipping defective products back to Pretech?Obtain a Return Materials Authorization (RMA) from Pretech, securely package items, label them correctly, and clearly indicate the RMA number.
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